FAQ's
Everything you need to know about working with Protocol 123 LLC
How do I begin working with Protocol 123 LLC?
To get started, simply reach out to us through our contact form or by phone. After an initial consultation, we’ll determine your needs, schedule a site visit if necessary, and provide a detailed quote. For consulting engagements, a retainer fee is required to begin work.
Is there a contract involved before services begin?
Yes. For all major services—especially construction, electrical, and contractor-based projects—we begin with a detailed quote. Once the quote is approved, it is formalized into a contract, which then leads to scheduled work and invoicing based on project milestones or completion.
Do you charge for site visits or evaluations?
Yes, we charge a trip fee to cover travel and time for evaluations. These range from $35–$50 per technician, depending on distance and time commitment. This fee is typically waived if the client moves forward with the full project.
Can you travel to remote or out-of-state locations?
Absolutely. Our team is equipped to travel anywhere, including remote regions. If travel is required, clients are responsible for transportation, lodging, and meals. We also have access to private flights, ensuring distance is never a limitation when urgency or location demands it.
Where are you based, and do you operate in other cities?
Protocol 123 LLC is headquartered in the Dallas-Fort Worth (DFW) area, but we are actively expanding our infrastructure into additional cities across the U.S. We aim to make our professional network available wherever expert service is needed.
Are your contractors licensed?
Yes. We work with a vetted network of licensed and certified contractors, ensuring all work meets industry regulations, safety standards, and local code requirements.
Do you offer financing options for projects?
Financing is available for construction-related projects, which may include certain equipment purchases (such as audio hardware). However, software costs are not eligible for financing at this time.
How are your service fees calculated?
Our pricing is based on the following key factors:
- Materials and equipment costs
- Labor hours per technician (at established hourly rates)
- Applicable taxes This breakdown is used to generate a detailed quote, which is reviewed and approved before work begins.
Can I get ongoing support after installation or project completion?
Yes. Clients who use us for audio/video installation, studio building, and electrical work can opt into a monthly maintenance plan. This includes regular checkups, diagnostics, and problem resolution—keeping your systems running smoothly year-round.
What’s required to begin a consulting engagement?
Consulting services require a retainer fee, which secures a set amount of our professional time over an agreed period. This allows us to dedicate focused resources and provide actionable, expert insights for your project or operation.
I’m a professional—how can I work with Protocol 123 LLC?
We’re always looking to partner with skilled professionals. Visit our website and fill out the Professional Intake Form. This helps us assess your background, areas of expertise, and how best to integrate your skills into our growing network.